A Compass Customer Satisfaction Survey We want to hear about how we are doing.  Please feel free to use this brief survey to tell us. Which of these service areas will you be telling us about? (Choose one)
ISC Services in West Tennessee ISC Services in Middle Tennessee Family Support Services in Montgomery or Stewart County
Which of these descriptions best describes you?  (Select one response below)
I am the person enrolled in the services provided by Compass I am the legal conservator for someone who receives services from Compass I am a family member of someone who receives services from Compass I work for a provider agency who also supports someone receiving services from Compass I work for state government and interact with Compass staff regularly I work with Compass staff on a regular basis for this reason:
(Optional) You may list below the name of the person at Compass who works with you on a regular basis. In the next section, you can answer some questions about this person.  This will help us identify how to better support our employees to provide the best level of service to you.
Compass Employee's Name:
(Optional)  If you wish, you may tell us your name, or remain anonymous by leaving this field blank:
Your Name:
(Optional)  If you wish, you may list an email address or phone number where we may reach you if we have questions:
Your email address or phone number:
Check this box if you'd like for us to contact you about your survey.
SATISFACTION RATINGS:
As you think about the services provided by Compass, and the Compass employee who works most closely with you, rate your satisfaction with each statement below with a value of 1 thru 5, with a "5" being the highest level of satisfaction, and a "1" being the lowest.
1.)  He/she is knowledgeable about services for persons with disabilities and how to access them.
5 (very high)	4 (high)	3 (average)	2 (low)	1 (very low)
2.)  He/she is courteous, friendly and respectful.
5 (very high)	4 (high)	3 (average)	2 (low)	1 (very low)
3.)  My calls or emails are answered promptly and always by the next business day.
5 (very high)	4 (high)	3 (average)	2 (low)	1 (very low)
4.)  He/she or someone from Compass always works to resolve my concerns or complaints.
5 (very high)	4 (high)	3 (average)	2 (low)	1 (very low)
5.)  The plans (ISP, Service Plans, etc.) written by Compass staff are well-written and accurate.
5 (very high)	4 (high)	3 (average)	2 (low)	1 (very low)
6.)  Meetings are conducted effectively, in a positive manner, and result in things getting done.
5 (very high)	4 (high)	3 (average)	2 (low)	1 (very low)
7.)  He/she checks in to make sure that services and supports are going as planned and expected.
5 (very high)	4 (high)	3 (average)	2 (low)	1 (very low)
8.)  In general, how do you rate your satisfaction with the support and services provided by Compass?
5 (very high)	4 (high)	3 (average)	2 (low)	1 (very low)
COMMENTS:
We'd like to hear about what is working well or what we do best:
We'd like to know what's not working well or needs to be different: